Shipping Policy

 

  • Please make sure the address for delivery is correct. If the parcel is delivered to the wrong address it will incur extra charges if I need to resend it.

  • Once payment has been received, items will ship within 1-2 business days.

  • All orders are sent via courier or Australia Post. You will receive email notification with a confirmation of your order and estimated delivery date.

Return Policy

  • Each piece is individually hand made by me, therefore slight variations in size, colour, weight and form may occur.

  • If for any reason you don't love your piece, you can return it.

  • The piece must be returned within 7 days of receipt; in the original condition and package in which you received it.  Once the package is returned to me and checked, if the piece is undamaged, I will issue a refund for the purchase price minus shipping costs.

  • Please bear in mind, return shipping costs are paid by the customer.

  • I make sure all pieces are carefully packaged, but if unfortunately it arrives damaged, please contact me with photo evidence immediately at cintia.ceramics@gmail.com.

Care Tips

  • All of my ceramic pieces are individually handmade: thrown, turned, sanded, bisqued, glazed, fired and re sanded with love and care, a process that I truly enjoy.

  • All tableware pieces are food safe, microwave safe and dishwasher safe.

  • However hand washing is recommended to ensure longevity and maintain the quality of your pieces. 

  • Avoid abrupt changes in temperature.

  • Only food safe glazes were used in tableware.